Client is a leading telecommunications provider in the United Arab Emirates. Established in 2006, the company offers a diverse range of services, including mobile and fixed-line telephony, broadband, digital TV, cloud computing, and enterprise ICT solutions. Serving both individual and business customers, the client plays a vital role in the UAE’s digital infrastructure, contributing to technological advancements and connectivity solutions across the region.
Challenges Faced by Telecom Provider
The client faced multiple challenges in transitioning from an on premises system to a cloud-based solution. The existing system was limited in scalability, efficiency, and support, restricting business agility and innovation. Migrating to the cloud required careful reengineering of workflows while ensuring seamless business operations. Additionally, integrating Microsoft’s cloud-exclusive mobile application was essential to enhance workforce mobility and service management. Another critical challenge was maintaining data security and regulatory compliance, as customer and sales data needed to be handled with strict privacy measures while benefiting from cloud-based functionalities.
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Solution Offered by Visionet
To address these challenges, the client partnered with Visionet to implement a hybrid cloud-based solution using the Field Service module of Dynamics 365. This approach ensured a seamless transition with minimal disruption while maintaining essential security and compliance measures. A hybrid cloud architecture was adopted, keeping PII contact data on-premises while migrating the Field Service solution and mapping functionalities to the cloud. Visionet also worked closely with the client to migrate, configure, and optimize their existing Dynamics 365 FSA application, ensuring that the system was aligned with their operational requirements.
In addition, Visionet introduced enhanced workforce management tools and streamlined workflows to increase efficiency across client’s operations. The solution leveraged Microsoft’s cloud-exclusive features, improving system reliability and enabling advanced service capabilities. The integration of Microsoft’s cloud-exclusive mobile application further empowered field teams with real-time service tracking, better mobility, and faster response times. These enhancements allowed the client to maximize operational efficiency while ensuring a scalable and future-ready infrastructure.
The Impact
By implementing Visionet’s hybrid solution, the client achieved significant improvements in its operational efficiency and service delivery. Automated service processes with minimal disruption to business operations. Smooth cloud migration through cloud-based functionalities and AI-driven insights. Scalable and flexible infrastructure to support future growth and enhancements. Improved workforce management with streamlined operations and faster response times. Strong regulatory compliance by securely storing sensitive data on-premises while leveraging cloud tools.
