Wipro Ltd, a renowned IT services provider, announced a significant partnership with Nokia on Tuesday (30 April). Nokia has awarded Wipro a multimillion-dollar contract to completely transform its employee service desk and offer seamless, real-time IT help to its global workforce. This strategic relationship demonstrates Wipro’s expertise in delivering cutting-edge IT solutions and its dedication to improving user experience and productivity across organisations. Wipro wants to revolutionise Nokia’s IT support infrastructure by utilising its service desk management and digital transformation expertise, allowing employees to receive timely assistance and resources no matter where they are.
The collaboration between Wipro and Nokia represents a shared vision for fostering creativity and adaptability in the digital age. With Nokia’s global reach and Wipro’s technological expertise, the alliance is poised to produce dramatic results, empowering people through increased productivity and streamlined operations. As organisations prioritise digital transformation and employee experience, collaborations like this highlight IT service providers’ vital role in facilitating frictionless operations and cultivating an innovative culture. With Wipro at the helm, Nokia is well-positioned to negotiate the complexity of the current business landscape and seize new chances for development and prosperity.
Wipro team to create AI-powered solution for Nokia Employees
According to a regulatory filing, the Wipro team will create a custom AI-powered, cloud-based solution for Nokia’s 86,700 employees across 130 countries. According to Wipro, the solution promises to improve the employee experience by offering highly available, modular, secure, and automated services.
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The cloud-based foundation ensures seamless accessibility and flexibility, allowing Nokia employees to access assistance and resources from any location at any time. This perfectly matches the modern workforce’s rising requirements for mobility, collaboration, and flexibility.
As Wipro’s team begins the development process, they have experience and a record of success in providing innovative solutions to clients across sectors. The Wipro team is positioned to deliver a solution that outshines Nokia’s objectives, establishing new benchmarks for employee service desk support in the digital age.
How will this collaboration help the employees?
Designit, a Wipro firm that specialises in user experience strategy and implementation, will perform user research to ensure that employees receive tailored support at the appropriate moment. This project will result in the construction of a global service desk that is experience-driven, omni-channel, and always-on, providing employees with highly flexible and secure services to help them navigate a hybrid work environment.
Vinay Firake, Senior Vice President and Managing Director of Nordics at Wipro, stated, “We are delighted to collaborate with Nokia on developing an IT support solution to enhance the employee experience. Our technological cloud-based knowledge, combined with our design-led approach, will give Nokia employees more personalised support, allowing them to use technology better and create better value for their customers.”
