As organizations face increasing security challenges, the ability to quickly investigate incidents, manage video evidence, and integrate security systems has become critical. A recent Total Economic Impact (TEI) study conducted by Forrester Consulting highlights how organisation’s using Milestone XProtect Video Management Software (VMS) are achieving significant operational efficiencies and financial returns.
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The Challenge
Organizations managing large-scale surveillance infrastructures often struggle with:
- Time-consuming security investigations
- Complex evidence management processes
- High administrative overhead
- Costly hardware upgrades and system integrations
- Fragmented security platforms that limit operational efficiency
For businesses operating hundreds of cameras across multiple locations, these challenges can result in delayed investigations, increased costs, and reduced productivity.
The Solution
Milestone XProtect VMS provides an open-platform video management solution designed to streamline security operations, simplify investigations, and enable seamless integration with existing infrastructure. To assess its business impact, Forrester Consulting interviewed decision-makers from organizations currently using XProtect and developed a composite organization representing a typical customer profile:
- 2,500 employees
- 10 to 15 active XProtect users
- 500 surveillance cameras
- Annual revenue of $600 million
Key Results
Over a three-year period, the study found that organizations using XProtect achieved:
1. Faster Security Investigations
The platform reduced investigation and evidence-handling time by 30% to 60%, enabling security teams to quickly identify incidents and retrieve relevant footage.
2. Improved Operational Efficiency
Simplified workflows and centralized video management reduced administrative effort and enhanced day-to-day productivity.
3. Lower Operational Costs
Organizations benefited from:
- Reuse of existing hardware
- Reduced licensing expenses
- Lower integration and maintenance costs
4. Strong Financial Impact
The study reported a 133% return on investment (ROI) over three years, demonstrating substantial business value beyond traditional security applications.
Customer Experiences
Logistics Sector
A security manager interviewed as part of the study reported: “Before XProtect, identifying and tracking a shipment took between 20 and 30 minutes. With XProtect, investigation time was reduced by approximately 70%, significantly improving operational efficiency.”
Retail Sector
In a high-value insurance-related incident worth nearly $1 million, a retail organization’s Head of Internal Audit and Security stated: “It took us approximately half an hour to prove the case—and that was it. No discussions, no lawyers going back and forth.”
Business Impact
According to Martin Stockfleth Larsen, Chief Marketing Officer, Milestone Systems: “The Forrester study confirms what our customers experience every day: Milestone XProtect goes beyond traditional video security and serves as an AI-driven intelligence enabler. By reducing investigation time by up to 60% and delivering a 133% ROI, XProtect not only strengthens security but also transforms how organizations operate, enabling them to learn from the past, understand the present, and predict the future.”
