The visa processing industry is on the brink of a transformative era driven by artificial intelligence (AI) and automation, according to Shikhar Aggarwal, Joint Managing Director of BLS International. With global travel rebounding and visa applications surging, the sector faces increasing pressure to deliver faster, more secure, and scalable solutions.
“AI and process automation are set to become the backbone of the visa processing industry over the next five years,” Aggarwal stated. He outlined three core focus areas that BLS International is prioritizing to navigate this shift effectively:
- AI-Driven Solutions Across the Value Chain
Aggarwal highlighted the integration of AI at every stage of the visa process, from application submission and document verification to biometric validation and real-time decision-making. These advancements aim to streamline workflows, reduce errors, and enhance user experiences. - Automation for Operational Efficiency
Automation is pivotal in optimizing repetitive tasks, enabling quicker processing times and more accurate outcomes. “This approach empowers organizations like ours to handle increasing application volumes while maintaining high service standards and ensuring consistency across geographies,” Aggarwal explained. - Intelligent Virtual Assistants
As AI-powered chatbots and agents evolve, they are poised to handle complex customer queries with human-like precision. Beyond text interactions, these virtual assistants will support voice-based communication, further personalizing the user experience.
Also read: AI-First but Not AI-Only
The adoption of these innovations will not only enhance efficiency but also strengthen the security and scalability of visa processing systems globally. With these advancements, companies like BLS International are set to redefine the future of cross-border travel facilitation. As Aggarwal concluded, “The industry must evolve to meet demand efficiently, securely, and at scale.”
