Acronis unveiled the next phase of capabilities, bringing protection, infrastructure, management, business intelligence, and autonomous execution into a single user experience. Presented during the Acronis Accelerate: The Journey to Autonomous IT event, the demonstration of new capabilities builds on a series of major product launches delivered since January 2026 and advances Acronis’ vision for an AI-native operating environment in which technicians, business teams, and AI agents can work together within one natively integrated platform.
The company organizes its AI-native strategy around its “By AI, With AI, For AI” framework: using AI to accelerate secure product development; embedding AI, intelligence, and automation into the services MSPs use every day; and enabling partners to protect, manage, and automate services for increasingly AI-driven customer environments. Rather than adding isolated AI features to disconnected products, Acronis is building capabilities on its AI-native Acronis Cyber Platform.
“AI-native is not a feature label for Acronis. It is the design principle we used for our platform, and it is the approach that guides how we build and operate our products, and how we help partners run and grow their businesses,” said Jan-Jaap Jager, CEO of Acronis. “Our goal is to give MSPs one environment in which people and AI agents can work together securely, transparently, and at scale. The products Acronis is delivering this year bring that goal to life.”
Advancing from AI assistance to autonomous execution
Acronis is expanding its AI-native platform with new innovations that help MSPs reduce operational friction, surface new business opportunities, and automate increasingly complex workflows. The next phase of Acronis Cyber Platform brings together four connected capabilities, including:
- Acronis Cyber Console: A single, AI-native MSP workspace bringing protection, management, automation, and infrastructure together with one user experience for technicians, business teams, and AI agents.
- Acronis Cyber Intelligence: An actionable intelligence layer providing transparency across operations, customer contracts, and protected endpoints. Cyber Intelligence is designed to identify service gaps and hidden revenue opportunities while helping partners anticipate issues, reduce ticket volumes, and make faster decisions.
- Acronis Service Desk: Autonomous ticket workflows designed to address alert and context overload through automated enrichment, analysis, and remediation. Extensible integrations will allow service desk workflows to incorporate context and actions from across an MSP’s technology ecosystem.
- Acronis Cyber Studio: A workspace for creating and controlling deterministic and agentic workflows. MSP teams will be able to use natural language to design automations and agent-driven processes while retaining visibility, governance, and control over their execution.
Together, these capabilities are designed to help MSPs progress from greater visibility and AI-assisted decision-making to proactive intelligence, workflow automation, and governed autonomous execution. Delivered through a single, natively integrated platform, they help reduce the complexity, integration burden, and context switching associated with managing separate AI, service desk, and automation point solutions.
“The AI opportunity for the channel is here now but capturing it will require partners to invest in the journey rather than wait for comprehensive directives,” said Rob Rae, Corporate Vice President of Community and Partner Experience at Pax8. “Acronis is putting the platform, intelligence and automation in place to help MSPs operate more autonomously and lead the next era of managed services.”
A new infrastructure and migration path for service providers
Acronis Cyber Frame now offers integrated migration workflows to help partners move workloads from VMware and Microsoft Azure to Cyber Frame Cloud or Cyber Frame Local, supporting staged migration and controlled cutover. This added capability gives MSPs and cloud service providers a choice between Acronis-hosted Cyber Frame Cloud and partner-hosted Cyber Frame Local.
During the event, Paul Maritz, former CEO of VMware and former chairman of the Acronis Board, highlighted Cyber Frame as a platform for MSPs and organizations looking to modernize or migrate their infrastructure. “Acronis Cyber Frame is a cloud offering designed for MSPs and designed to be sold through MSPs,” Maritz said. “It’s an integrated platform with infrastructure, backup, disaster recovery, security, remote access and automation all built in. It’s the most comprehensive solution option that’s easy to manage and offers customers a great migration path forward from where they are today.”
