Zoom announced the appointment of Arijit Dey as channel leader for India & SAARC, reinforcing the company’s commitment to growing its partner ecosystem as organizations increasingly seek to simplify work, enhance customer experience, and drive business outcomes with AI. With more than 24 years of experience in enterprise sales, business development, and strategic partnerships across the technology and telecommunications industries, Arijit will lead Zoom’s channel strategy for India and SAARC. In this role, he will focus on deepening partner engagement, accelerating channel-led growth, and empowering partners to help organizations turn conversations into action, delivering customer value through Zoom’s AI-powered system of action.
“Our partner ecosystem is central to how we bring Zoom’s innovations to our customers across India and SAARC,” said Jacob Pereira, head of APAC Partners, Zoom. “Arijit brings deep channel expertise and a strong track record of building strategic alliances that drive growth. As organizations increasingly look to AI to improve how work gets done, his leadership will help our partners deliver greater value to customers and capture new opportunities.”
Prior to joining Zoom, Arijit served as director of strategic partnerships at Genesys, where he was instrumental in driving CCaaS growth through strategic collaborations with service providers, global systems integrators & legacy customer experience partners. Throughout his career, Arijit has held leadership roles at several telecommunication companies and technology startups, where he built and scaled enterprise businesses, developed partner ecosystems, and led high-performing teams.
“Organizations in India and SAARC are looking beyond productivity gains and asking how AI can help them drive better customer and employee experiences, make faster decisions, and achieve stronger business outcomes,” said Sameer Raje, general manager and head, India & SAARC, Zoom. “Partners are critical to helping customers realize that value, and Arijit’s appointment reflects our continued investment in the ecosystem that supports our customers in this growth region.”
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Commenting on his appointment, Arijit said, “I am excited to join Zoom and work alongside our partners across India and SAARC to help organizations embrace modern, AI-powered collaboration and customer experience solutions. Zoom has built a strong reputation for innovation and partner success, and I look forward to working with, empowering, and growing this ecosystem to further strengthen Zoom’s presence in the market.”
As a system of action, Zoom empowers organizations to connect conversations, content, and context – driving execution and outcomes across employee and customer experiences through an integrated suite of solutions including Zoom Workplace, Zoom Phone, Zoom Contact Center, Zoom Events and ZoomMate.
Under Arijit’s leadership, Zoom will continue to strengthen its channel-first approach through the Zoom Up Partner Program, empowering partners with enhanced tools, streamlined processes, deeper engagement opportunities, and expanded access to Zoom’s growing portfolio of workplace, customer experience, and AI-powered innovations. These investments are designed to help partners capture emerging opportunities while supporting meaningful outcomes for customers.
